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RETURN INSTRUCTIONS

The below instructions are for orders placed on katespade.co.uk and katespade.co.uk/eur. Please follow the return instructions for the country you are returning from, please note: your item can only be posted back from the original country it was sent to.

If you need a replacement copy of your return label, please contact our customer care team and we’ll be happy to help you with this.

GERMANY
1. complete the returns section of the original packing slip that was included with your order
2. pack the item securely and include any original packaging and the returns slip inside your parcel
3. attach the free pre-paid return label that you received with your packing slip to the outside of your parcel (be sure to remove the original delivery label if you are using the same box)
4. take your return to a local Hermes drop off point found here: www.myhermes.de
5. keep a record of your return tracking number or proof of return receipt

ITALY
1. complete the returns section of the original packing slip that was included with your order
2. pack the item securely and include any original packaging and the returns slip inside your parcel
3. contact hermes italy on Tel: +39 015 97 60 433 to arrange a collection. click here for Hermes contact details

SPAIN
1. complete the returns section of the original packing slip that was included with your order
2. pack the item securely and include any original packaging and the returns slip inside your parcel
3. take your return to a local drop off point, you can find your nearest depot here: www.puntopack.es
4. keep a record of your return tracking number or proof of return receipt

NETHERLANDS
1. complete the returns section of the original packing slip that was included with your order
2. pack the item securely and include any original packaging and the returns slip inside your parcel
3. take your return to a local drop off point, you can find your nearest depot here: www.postnl.post/
4. keep a record of your return tracking number or proof of return receipt

FRANCE
1. complete the returns section of the original packing slip that was included with your order
2. pack the item securely and include any original packaging and the returns slip inside your parcel
3. take your return to a local drop off point (serviced by mondialrelay in France) – you can find your nearest depot here: www.mondialrelay.fr
4. keep a record of your return tracking number or proof of return receipt


RECEIVING YOUR REFUND

you will receive an email once your return has been receive and processed. please note it can take up to 14 days for your order to be received at our warehouse. a refund will be processed back to the original payment method used for purchase within 30 days of us receiving your returned product.

if you wish to return items to us via a carrier not covered by our free returns label, you are free to do so at your own risk and cost. we do recommend that you use an insured carrier for your return.

our returns address is as follows:
Kate Spade New York
attn: returns processing
hellmann worldwide logistics,
road one industrial estate,
winsford,
cw7 3ra

RETURNS AT A KATE SPADE NEW YORK RETAIL SHOP

kate spade new york specialty shops in the united kingdom will accept returns or exchanges from orders shipped from katespade.co.uk.
1. complete the returns section of the original packing slip, without the slip an in store return cannot be processed
2. take the item and original packing slip to any kate spade retail shop. find the nearest kate spade new york retail shop by using our store locator..
3.our store associates will help you to exchange or return your purchase. please allow 30 days for the credit to appear on your billing statement.
refunds will be made back to the original card used to purchase, if the original card is not present you will be refunded via store gift card. PayPal orders cannot be refunded at a kate spade new york specialty store, to be refunded into your paypal account, you will need to return your purchase to our online warehouse. PayPal orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.

YOUR RIGHT TO CANCEL

the right to cancel your order within 14 days without giving any reason. the cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. to exercise the right of cancellation, you must inform us (please insert name, geographical address and, where available, telephone number, fax number and e-mail address) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). you may use the attached model cancellation form, but it is not obligatory.

to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired. For more information, pelase see our ‘return rules and restrictions' page.

PRICE ADJUSTMENTS

for eligible items, we will honor price adjustments for purchases made within 7 days of our first markdown. to receive a price adjustment for eligible items please contact our customer care team

*calls may be subject to a call charge. Lines open 8am - 8pm Monday to Friday, 10am to 6pm Saturday, closed Sunday..