/ShopRETURN INSTRUCTIONS

RETURN INSTRUCTIONS

RETURNS FOR ORDERS PLACED AT KATESPADENEWYORK.FR

complete the returns section of the original packing slip.
if you are returning an item that was shipped to you as a gift with a gift packing slip (you'll be able to tell by it having encoded prices), you may choose to receive an e-gift card containing your refunded amount. in order to do so, you must include your email address in the returns area of the packing slip.
pack the item securely in the original package (whenever possible).
enclose the returns portion of the original packing slip with the item. be sure to keep a copy of the packing slip for your records.
attach the free pre-paid return label that you received with your packing slip.

  • if you are returning a kate spade new york by lenox item contact us at +33 (0)970 734 372*.
  • if you have misplaced your free return label, contact us at +33 (0)970 734 372*.
  • we cannot accept c.o.d deliveries.
  • you can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product
  • if you elect to return items to us via a carrier not covered by our free returns label you are free to do so at your own risk and cost. we do recommend that you use ups or an insured parcel carrier for your return. ship the return package to:
    kate spade new york
    attn: returns processing
    hellmann worldwide logistics,
    road one industrial estate,
    winsford,
    cw7 3ra

note the tracking number from your return to ensure that the package arrives at the warehouse.

RETURNS OR EXCHANGES AT A KATE SPADE NEW YORK RETAIL SHOP

kate spade new york shops in france only accept returns from orders shipped within france from katespadenewyork.fr. complete the returns section of the original packing slip and bring that with you to the shop.
take the item and original packing slip to any kate spade retail shop. find the nearest kate spade new york retail shop by using our store locator.
the shop associate will help you to exchange your purchase or to process your return and issue you a credit. please allow 30 days for the credit to appear on your billing statement.
kate spade new york by lenox items may only be returned to our online store. these items may not be returned to our kate spade new york retail shops.

PayPal orders cannot be refunded at a kate spade new york specialty store, for a full refund you will need to return your purchase to our online warehouse. PayPal orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.

PRICE ADJUSTMENTS

price adjustments will be honored within 7 days of the original purchase date and will be refunded in the original form of payment. to receive a price adjustment for eligible items, call us at +33 (0)970 734 372*

*calls charged at local rates within france. available 9am - 9pm Monday to Friday, 11am - 7pm Saturday, closed sunday.