/ShopCustomer CareWARRANTIES AND REPAIRS

Warranties and Repair Policies

at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. take a peek at our global product warranties below. if you have any questions, please contact our regional centers below to answer any questions! if you will be visiting your local kate spade new york store for assistance, please bring the original proof of purchase.

region email
united states & canada customerservice@katespade.com
australia customerserviceaustralia@katespade.com
china customerservicechina@katespade.com
hong kong customerservicehongkong@katespade.com
indonesia customerserviceindonesia@katespade.com
japan customerservicejapan@katespade.jp
malaysia customerservicemalaysia@katespade.com
singapore customerservicesingapore@katespade.com
south america customerservicesouthamerica@katespade.com
the middle east customerservicemiddleeast@katespade.com
uk & europe customer_care@katespade.eu

don't see your country listed here? please contact us via email customer_care@katespade.com.
*unfortunately, we are unable to assist with purchases made from non authorized retailers.
*we're sorry! we cannot offer these accommodations in brazil. for inquiries, please contact our kate spade south america office.
*we're sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade china office.

handbags, baby bags and wallets

enjoy a one year warranty on our handbags, baby bags, and small goods. for any manufacturing defects within this timeframe, repairs are on us (our apologies!). we invite you to bring your handbag back to one of our shops (click here, for store locations) you may also choose to contact customer service team in your region. if you choose to contact customer service via e-mail, please include:

  • the style number (can be found on the white tag inside the product)
  • photos of the item clearly showing the problem
  • a copy of the proof of purchase (original receipt, pack slip, or credit card statement).

clothing

all of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!). due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

shoes

we are unable to repair damage caused by regular wear and tear. however, if your recent footwear purchase has a manufacturing defect in materials or workmanship, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

jewelry

we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it's best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.

watches

kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. the limited warranty does not cover batteries, straps or any damages arising from normal wear or water damage (unless marked water-resistant.)

beauty, odds & ends

please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.

products outside of warranty

if you need repairs outside of our warranties, we invite you to contact your regional customer service center, or visit the nearest kate spade new york store and we will be happy to help you locate a repair facility.

for questions about merchandise purchased outside of your home country, please refer to our international service policies (click here, for international service policies).