RETURN RULES & RESTRICTIONS
1. IF YOU CHANGE YOUR MIND
in addition to your legal rights (see below), should you change your mind about your purchase from this kate spade new york website the following return policy applies.
goods purchased from kate spade new york's website in france may be exchanged or returned for the price paid at the time of purchase. exchanges may only be made at kate spade new york specialty stores in france and may not be made through the free online returns process. permitted returns through the free online returns process must be sent with the return label included with your packing slip. returns through this free online process or exchanges at kate spade new york specialty stores in france will be accepted as follows:
- full-price goods with a packing slip receipt may be exchanged or returned within 30 days of purchase;
- outside of your statutory rights noted below, sale goods with a packing slip receipt may be exchanged or returned within 14 days of purchase; and
- outside of your statutory rights noted below, goods noted as final on our website may not be refunded.
PayPal orders cannot be refunded at a kate spade new york specialty store, for a full refund you will need to return your purchase to our online warehouse. PayPal orders may be exchanged at a kate spade new york specialty store for the price paid for the item with proof of purchase.
gift purchases ordered from this website, when presented with a gift receipt included with the packing slip, may be exchanged at a kate spade new york specialty store in france for store credit only, for the price paid, within 30 days of purchase. returns of gift purchases through the online returns process will result in a refund to the original purchaser.
you must pay the costs of return for any method other than the use of the free returns label, unless you are returning an item pursuant to your legal rights as per section 2 below.
fragrance, beauty items, swimwear, and legwear may only be returned through a kate spade new york specialty store in france and only if unused, not removed from packaging, and any liners not removed. please note, this does not limit any statutory rights you may have to cancel such purchases.
goods purchased in-stores may not be returned through the online returns service. goods purchased online may only be returned pursuant to the policy of the website from which it was purchased. for example, goods purchased from our other country websites may not be returned through this online returns service and may only be returned as permitted by the returns policy of that country website. items returned must be in their unused original condition with all kate spade item tags attached and related accessories or instruction booklets included. incomplete, damaged, worn soiled or altered returns, or anything kate spade reasonably believes has been used, will not be accepted and therefore sent back to the customer. instructions for returning permitted items under this free online returns service are included with the packing slip and return label.
any charges specifically incurred for gift services are non-refundable.
in addition, check whether the goods are covered under the warranties provided here
2. LEGAL RIGHTS: IMPLIED WARRANTIES
your goods are covered with product warranties, without prejudice, however, to your legal rights under applicable mandatory national legislation, including articles L.217-4 and subsequent of the French Consumers Code entitling any consumer:
- to act within two years from the date of delivery;
- to choose between repair and replacement of his good, subject to cost conditions laid down in Article L.217-9 of the consumer code;
- and to be exempted from submitting evidence of the existence of a non-conformity of the good during the twenty-four months from the delivery of the goods.
Our warranty does also not replace also the rights you have under the legal warranty against hidden defects of Articles 1641 and subsequent of the Civil Code giving the right to cancel the sale or reduction of the purchase price pursuant to Article 1644 of the French Civil Code.
3. LEGAL RIGHTS: THE RIGHT TO WITHDRAW
right of cancellation
you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of cancellation, you must inform us (Please insert name, geographical address and, where available, telephone number, fax number and e-mail address) of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
to meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
effects of cancellation
if you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. we will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. the deadline is met if you send back the goods before the period of 14 days has expired.
you will have to bear the direct cost of returning the goods.
you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
however, the cancellation right does not apply to fragrances, cosmetics/beauty items, [swimwear and legwear/hosiery] unless they remain sealed within their original packaging and any protective liners have not been removed.
you must send back the goods to us at Returns Department, Kate Spade New York, c/o Hellmann Worldwide Logistics, unit 1, gateway road, burton gateway, burton, uk, DE13 8FL within 14 days from the day on which you let us know that you decided to cancel. you must cover the cost of the return shipment, as our free online returns process does not apply to orders cancelled under this section 2.
you have legal rights in relation to goods that are faulty or not as described (see section 2 above). These legal rights are not affected by your cancellation rights under this section 2.
3. LEGAL RIGHTS: THE RIGHT TO WITHDRAW
(complete and return this form only if you wish to cancel the contract)
To [Please insert name, geographical address and, where available, his fax number and e-mail address]:
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.