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DAMAGED OR DEFECTIVE ITEMS

in the case of items damaged during shipment, please immediately contact our customer care department at 0800 240 4320*. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.

*calls to 0800 240 4320that are not made from a united kingdom landline may be subject to a call charge. lines open 8am - 8pm monday to friday, 10am - 6pm saturday, closed sunday.