once your order is placed, we will update you with:

  • order confirmation: this email confirms that we have received your order and includes your order number. keep this email for your records.
  • shipment confirmation: this email confirms that your order has shipped and typically contains carrier tracking information. if your order contains certain items, you may receive multiple shipment confirmation emails depending on when each shipment leaves our distribution center.
  • important notices about your order: there are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification). should you receive a notice like this, please call a customer care specialist at 0800 240 4320* immediately so that we may assist you.

*calls to 0800 240 4320that are not made from a united kingdom landline may be subject to a call charge. lines open 8am - 8pm monday to friday, 10am - 6pm saturday, closed sunday.