EMAILS ABOUT YOUR ORDER
once your order is placed, we will update you with:
- order confirmation: this email confirms that we have received your order and includes your order number. keep this email for your records.
- shipment confirmation: this email confirms that your order has shipped and typically contains carrier tracking information. if your order contains certain items, you may receive multiple shipment confirmation emails depending on when each shipment leaves our distribution center.
- important notices about your order: there are various reasons for this email message (for example: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification). should you receive a notice like this, please call a customer care specialist at Germany: 040-303319080
The Netherlands: 020 709 5033
Spain: 911 148 050
Italy: 0236 000 126040-303319080 0236 000 126 020 709 5033911 148 050* immediately so that we may assist you.
*calls charged at local rates from within germany, the netherlands, spain and italygermanyitaly the netherlandsspain. 9am - 9pm monday to friday, 11am - 7pm, lines closed sunday