/ShopReturn rules & restrictions

Return rules & restrictions

  • we accept returns of product ordered online at katespade.co.uk only. when returning your purchase, return shipping to our online store is free if you use the prepaid return label that is attached to your packing slip.
  • only items purchased through katespade.co.uk may be returned to our online warehouse. items purchased through any of our physical shops or wholesale partners must be returned to the place of purchase.
  • returns of full-price merchandise must be made within 30 days of purchase. these 30 days commence the days after good have been received by you.
  • returns on sale merchandise must be made within 14 days of purchase.these 14 days commence the days after goods have been received by you.
  • products must be unused, unworn, and in good condition with original hangtags and packaging attached. all original packaging must be intact.
  • we are unable to support exchanges through our online store.