Warranties and Repair Policies
at kate spade new york, we believe in all of our products and hope you are as delighted with them as we are. items purchased directly from kate spade new york specialty shops or on katespade.co.uk have a one-year warranty that covers manufacturing faults. take a peek at our global product warranties below. if you have any questions, please contact our regional centers!
- photos of your item
- a copy of the proof of purchase (original receipt, pack slip, or credit card statement)
|united states & email@example.com|
|the middle firstname.lastname@example.org|
|uk & email@example.com|
don't see your country listed here? please contact us via email firstname.lastname@example.org.
*unfortunately, we are unable to assist with purchases made from non authorized retailers.
*we're sorry! we cannot offer these accommodations in brazil. for inquiries, please contact our kate spade south america office.
*we're sorry! we cannot offer these accommodations in china. for inquiries, please contact our kate spade china office.
handbags, baby bags and wallets
for purchases made directly from a kate spade new york store or online, enjoy a one year warranty on our handbags, baby bags, and small goods. for any manufacturing defects within this timeframe and where proof of purchase is available, repairs are on us (our apologies!). we invite you to bring your handbag back to one of our shops (click here, for store locations) you may also choose to contact customer service team in your region. if you choose to contact customer service via e-mail, please include:
- the style number (can be found on the white tag inside the product)
- photos of the item clearly showing the problem
- a copy of the proof of purchase (original receipt, pack slip, or credit card statement).
all of our apparel is seasonal, and we provide you with extra buttons or beads in case any go missing (be sure to keep them safely stored!). due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear. however, for any manufacturing defects within one year of purchase, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.
we are unable to repair damage caused by regular wear and tear. however, if your recent footwear purchase has a manufacturing defect in materials or workmanship, please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.
we offer a one year warranty on all of our jewelry for damage caused by manufacturing defects. please contact the shop where you purchased the item and we will be happy to assist you. due to the delicate nature of our pieces, it's best to store jewelry in their dust bags. please have your original proof of purchase when you call, email or stop by.
kate spade new york timepiece is warranted to you, the original consumer, by kate spade new york to be free of defects in materials and workmanship under normal use for a period of two (2) years from the date of purchase. our warranty covers only material and manufacturing defects including the hands, dial, and watch movement. the limited warranty does not cover straps or any damages arising from normal wear or water damage (unless marked water-resistant.)
beauty, odds & ends
please contact the shop where you purchased the item and we will be happy to assist you. please have your original proof of purchase when you call, email or stop by.
products outside of warranty
if you need repairs outside of our warranties, we invite you to contact your regional customer service center, or visit the nearest kate spade new york store and we will be happy to help you locate a repair facility.
for questions about merchandise purchased outside of your home country, please refer to our international service policies (click here, for international service policies).
PROOF OF PURCHASE
we require proof of purchase for your purchase to fall under warranty, if you no longer have this please contact our team and we will do our best to help you to resolve your issue.
please note – we cannot accept item that were purchased from a third party retailers – please contact the original place of purchase so they can assist you within their own warranty and return policies.