Tracking Your Order

tracking numbers are assigned to packages upon shipping from our distribution center. you can find these tracking numbers in your shipment confirmation email as well as in your order history on it may take up to 48 hours before the package is checked into the carrier's tracking system. while your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.

if your order contains items that are shipped separately, you may receive more than one tracking number. depending on when each shipment leaves our distribution center, these tracking numbers may arrive in separate shipment confirmation emails.

as we use multiple carriers and shipping methods, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout and the carrier that is delivering your item(s). occasionally, orders are delivered via a carrier that does not offer the ability to track a package. in these rare instances, your order history at will not offer tracking information, but will still offer order status and other details. for information on understanding your order status, click here.

if you have further questions about your order, please contact us at 0800 240 4320*

*calls to 0800 240 4320that are not test made from a united kingdom landline may be subject to a call charge. lines open 8am - 8pm monday to friday, 10am - 6pm saturday, closed sunday.