You cannot cancel or change an order once it has been placed as processing begins immediately, however you can return your order for a refund once it has been received.
It can take up to two hours for your welcome email to be sent. you should check your junk and spam folders in case it is hiding in there.
Items purchased directly from kate spade new york stores or on katespade.co.uk have a one-year warranty that covers manufacturing faults on all their leather goods products, jewelry and tech. Our watches and smartwatches have a two-year warranty.
Please note, in order to raise a warranty claim, you must show a valid proof of purchase. This can be in the form of the original receipt, an order number or a bank statement. If you have provided a bank statement and we are not able to verify the price paid for your item(s), please note you will be offered a resolution in the last selling price of the item(s) in question.
If you have a warranty query, please contact us here and ensure you send through the below information:
kindly note, that if your item was purchased from a third-party retailer you will have to contact them directly for further assistance.
Without a valid proof of purchase, unfortunately your item will not be under warranty.
Please note, in order to raise a warranty claim, you must show a valid proof of purchase. This can be in the form of the original receipt, an order number or a bank statement. If we are not able to verify the price paid for your item(s), please note you will be offered a resolution in the last selling price of the item(s) in question.
Our European sites ship to the following countries: United Kingdom, Republic of Ireland, Germany, Belgium, France, Netherlands, Italy and Spain.
You will receive your order in the United Kingdom within 3-5 business days for standard delivery and 1-2 business days for express delivery (allowing extra time for bank holidays) and up to 7 business days elsewhere in Europe.
Returns are easier than ever (and free!). We now have several methods to return your order; You can print your return label via DPD or Royal Mail, return your item to our stores (exceptions apply) or return via our brand new paperless returns using a Royal Mail QR code. For more information, please click here. Just follow the instructions below to return your order:
Keep a record of your return tracking number or proof of return receipt
If you'd like to exchange an online purchase, you can do so at any Kate Spade New York specialty store (exception apply, for more information visit here; Simply bring your packing slip or order confirmation email as your proof of purchase to make the exchange.
We are unable to process an exchange at our warehouse but you can return the item for a refund by following our return instructions.
Returns will be processed within 14 business days from the date your items are shipped back to our warehouse. Depending on your bank, it may take a further 3-5 business days to see your refund reflected in your statements.
Unfortunately at this time we only offer gift cards that can be purchased at and used in Kate Spade New York stores.
We are unable to provide V.A.T refunds for items purchased from Kate Spade New York.
For eligible items, we will honour price adjustments for purchases made within 7 days of our first markdown. Unfortunately, we are unable to offer price adjustments for further markdowns or promotions on sale items.